From the course: Conflict Resolution For Beginners
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Chronic conflict
- The word disagreement often conjures up negative images for most of us. If we are to measure ourselves by the media standards, we disagree more than we agree. We are fed seemingly endless examples of conflicts escalating into name-calling and screaming matches, only to be followed up by praise for the ultimate clapback. Who can resist retweeting a nasty comeback or posting a snappy GIF to get your point across when someone clearly cannot see how right you are? The cost of all of this to our personal relationships is pretty high, but it is even higher for businesses. When you complete this lesson, you'll have learned two powerful techniques for handling ongoing conflict and disagreeable people. We all have different perspectives, and as a result, we don't always see eye-to-eye. But these disagreements can create tense work climates, difficulty in forming relationships and working in teams and low morale, leading to…
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