Join Chris Croft for an in-depth discussion in this video Basics, part of Customer Service Mastery: Delight Every Customer.
by the end of the week, make sure you do.…If you say you'll be there at a certain time to meet them,…make sure you're there.…And keeping your promises.…I think if you always keep your promises,…that will probably put you in the 10%,…possible the top 1% of people that they deal with…to keep my suppliers and my customers, really.…A lot of them don't keep their promises.…Not every time.…They're quite reliable,…but you can't absolutely count on them.…Who can you think of that you absolutely trust?…You know if they say they'll do it,…they will always do it.…
And there aren't many people like that…and you must make sure that you are one of those people.…Number seven out of my …is to train all of your staff.…So if you're employing people,…make sure they're all trained.…Make sure they know how to answer the phone correctly.…Make sure that the letter that get sent out are smart.…The number of times I've rung up,…I remember, I don't know if British Gas exists anymore now…but anyway, the gas board used to be nationalized…and I remember phoning up British Gas…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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