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By Suzanna Kaye | Thursday, July 9, 2015

5 Business Texting Habits You Should Break

business texting etiquette

Texting is a fantastic way to convey information quickly and easily, and it has become a large part of business and personal communication. New etiquette rules are forming around the practice, and some are still hazy. But here are 5 texting mistakes you definitely want to avoid, especially in a business setting.

By Starshine Roshell | Thursday, July 9, 2015

Awful Bosses: Tales from the Trenches


You think your boss is bad?

We asked lynda.com authors to share stories of the worst bosses they ever had, and they gave us some doozies—anonymously, of course!

Look, nobody’s perfect and every manager makes mistakes from time to time. But if your supervisor is doing this stuff, you need help.

The strain of working under a lousy manager can actually damage your long-term professional potential. Watch our short course Dealing with a Difficult Boss for tips on how to cope.

By Jolie Miller | Monday, May 18, 2015

5 Tips for Landing Your First Job Out of College

first job out of college

It’s unfair, really. Moments ago you were marching to “Pomp and Circumstance” and being lauded and applauded for your heroic achievement: graduating college.

But now you’re facing a brand new world of challenges—and starting at the bottom.

You need a job. And we can help.

By Laura Bergells | Saturday, May 9, 2015

You Might Be in Crisis Communication — and Not Know It

crisis communication

I worked in crisis communication for years before I knew that’s what it was called.

In the 1980s, I worked on AIDS-in-the-Workplace policy and training. In the ‘90s, I spent two years researching a report with the actual phrase “A Community Crisis” in it. A training program to prevent executives from being kidnapped and blackmailed? Yes, I was assigned to that “special project,” too.

I wish I would have known all along that I was working in crisis communication; it would have saved me years of quiet frustration. I’d find myself wondering, “Why do I keep getting yanked off my regular work to go work on these other issues? Why do I suddenly have two bosses? Am I going to get fired?!”

Ironically, if I’d known I was working on “crises”—I would have been more calm and confident.

By Judy Steiner-Williams | Tuesday, April 14, 2015

Consider Your Audience: 3 Tips for Clear, Effective Business Writing

effective business writing starts with considering your audience

Most of us consider knowledge to be a wonderful thing—a thing worth having. And it is. But it also comes with a curse.

The “curse of knowledge” is this: When we know something, it’s hard to remember what it’s like not to know it. So we often assume that everyone else knows it, too.

That faulty assumption plagues us in writing, especially: If I know what I mean, then everyone else should, too.

For clear and effective business writing, we must consider the backgrounds and knowledge of audience when deciding not only what to communicate, but how.

Follow these three tips for clear, effective business writing — that does what you want it to do.

By Todd Dewett | Wednesday, March 25, 2015

Great Business Relationships Are Key to Small-Business Success


I don’t care if you’re the smartest small-business owner on the planet, with the best products or services, and cutting-edge technology. I don’t even care if you’ve got a foolproof business model.

You can have all the brainpower and the very best tools and still not compete effectively. That’s because all of those things—products, technologies, and business models—are about potential. They aren’t worth much until they’re used within great business relationships

By Todd Dewett | Thursday, January 15, 2015

The 4 Skills You Need to Be a Better Manager This Year

want to be a better manager?

You’ve heard the saying: People who live in glass houses shouldn’t throw stones. In other words, it’s unwise to criticize others when you, too, are flawed. Many consider this sound advice, but the adage creates a conundrum for people in positions of leadership.

On one hand, holding others accountable is one of the core duties of leadership. It often involves delivering difficult feedback or making difficult decisions such as letting people go. On the other hand, holding people accountable makes everyone want to examine you and your work more critically. The higher you climb the ladder, the more this is true.

To survive life in the glass house—and in fact to be a better manager than you are now—you must develop a few skills that weren’t as critical early in your career. I’m going to tell you what they are and how to get them.

By Todd Dewett | Wednesday, December 24, 2014

How Accurate Is Our Self-Perception at Work?


One of the most difficult things to do is understand how others view your behavior, performance, and character. How accurate is our own self-perception at work?

Psychological research reveals that people never see themselves as others see them. The only question is whether the gap is large or small.

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