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Learn how to establish quality standards in customer service, and improve loyalty, revenue, customer satisfaction, and employee engagement.
Get weekly happiness tips to help you create the life you want. Start every Monday with a new tip for finding more time for the things you love and maximizing your day-to-day happiness.
In this course, Brian Ahearn draws on the work of social psychologists and behavioral economists to provide concrete, actionable items and transferrable ideas to each stage of the sales process. Learn the eight psychological concepts that play an integral role in the sales process, and how you can use these concepts to refine your sales approach.
Learn to manage and run company payroll with QuickBooks Payroll and these tutorials from Bonnie Biafore.
Understand the contracting process from a creative artist's point of view. Learn how to read and understand NDAs, contractor agreements, SOWs, and more.
Get an introduction to data science designed for people who aren't planning on being full-time data scientists. Learn the basics of gathering and analyzing big data.
Learn to hire, foster, and manage data science teams that produce deeper insights and more effective reports and visualizations.
Agile expert Doug Rose explores the strengths and weaknesses of different agile software tools, including Excel, JIRA, Team Foundation Server, VersionOne, Agile Central, and Agility Health.
LinkedIn Influencer, startup investor, and technology expert Esther Dyson explores the coming transformation in health care—from "cost" to "asset."
To find the best and brightest people for a role, you need to know where to look. Barbara Bruno helps you implement talent-sourcing strategies to recruit top candidates.
LinkedIn founder Reid Hoffman and entrepreneur Chris Yeh discuss the Alliance, their innovative framework for managing today's networked age employees.
Cut the red tape. Global business thought leader Gary Hamel shows how to bust bureaucracy. Learn to find evidence and support for positive change at any level of an organization.
LinkedIn Influencer Shane Snow shows how to tell stories about products, brands, and causes so that customers care.
Make your PowerPoint presentations more engaging by incorporating audio and video. Create multimedia presentations that wow.
Technical recruiters focus on finding top technical talent to meet the ever-growing demand by employers worldwide. Find out what it takes to succeed in the IT recruiting profession.
Don't miss opportunities to improve your sales team's performance and increase revenue. Learn what you need to measure to determine if your salesforce is effective.
Best-selling author and sales coach Lisa Earle McLeod explains what makes sales negotiations different and how to negotiate deals that stick.
Get support and buy-in for your ideas by learning how to pitch them to executives. In this course, leadership consultant Mike Figliuolo shows you how to use his Structured Thought and Communication method to define, test, and present your idea.
Find more time for what's most important. Learn the 5 key time management strategies (from saying "no" to overcoming perfectionism) to reduce distractions and stay focused on what matters.
Learn the techniques the most efficient people use to manage their tasks and maximize their time. Get practical time management tips to increase your professional and personal productivity.
Tie your company's mission directly to real metrics. Find out how to use key performance indicators and a balanced scorecard to quantify business performance over time.
Don't just meet quotas. Exceed them. Become a purpose-driven salesperson who builds relationships and creates value for customers.
Professional organizer Suzanna Kaye helps businesses and individuals go paperless.
Start a career helping talent acquisition professionals and hiring authorities attract and hire the best talent. Learn best practices and strategies for becoming a successful external recruiter.
Create a culture where all employees can thrive. Learn how to prevent and end workplace bullying in your organization.
Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.
LinkedIn Influencer Sramana Mitra, an expert on entrepreneurship, shares her insights on bootstrapping—starting up a new business without any external financing.
Learn the fundamentals of purchasing for business. Find out how to manage suppliers, contracts, and costs, and implement strategic sourcing.
Learn sustainability strategies to reduce your company's carbon footprint, mitigate risk, help your bottom line, and protect your company's brand.
Win the war for talent by bringing the best and brightest to work for your organization. Learn how to identify, attract, and retain high potential employees.
Learn how to manage customer expectations so customers leave satisfied and keep coming back.
Veterans are a rich source of talent. Recruiters and HR professionals will learn how to build a successful hiring program targeting the veteran employee.
Learn how to think and operate as a strategic human resources professional. Align your recruiting, performance management, and training strategies with your organization's vision.
Increase sales by knowing the competition. Learn how to evaluate sales competitors with these smart sales strategies.
Learn the basics of critical thinking, an essential skill for problem solving and decision making.
Learn how to increase sales by identifying growth opportunities inside and outside your current sales category.
Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor.
Customer service expert Jeff Toister helps you identify and address the unique challenges posed by serving customers over the phone.
Territory management is all about organization. Jeff Bloomfield helps you reenergize your territory and organize your efforts so you are spending your time in the right areas with the most important prospects.
Learn how to build a sales process that is easy to follow and keeps you on track. Create a winning formula to help you identify prospects and close sales more consistently.
How do you manage and lead an on-demand workforce? Get an overview of the management and HR issues facing employers of nontraditional employees like contractors, freelancers, and elancers.
Why take risks? Smart risk-taking is tied to growth and continued opportunity. LinkedIn Influencer Sallie Krawcheck shares career advice on taking chances while mitigating risk.
Learn how to develop the cross-cultural intelligence to navigate cultural differences. Discover the difference between high- and low-context cultures and how to effectively work across them.
Setting goals is key to getting the best performance from your team. Learn how to set employee goals to drive the behavior you want, establish business priorities, and help your employees focus on the right things.
Diminish your risk when working with the public. Learn the difference between rights of publicity (ROP) and copyright or trademark, how to get ROP clearance, and how to avoid infringement.
Learn what recruiters look for, and how to help them find you. J.T. O'Donnell shares an insider's view of recruiting so you can maximize your success.
Learn the basics of human resources administration, including staffing and training, documentation, administering benefits and compensation, managing performance, handling difficult HR issues, and ensuring compliance.
Important headlines, breaking stories, and other content that impacts your personal and professional life.
Starting a business? Learn what angel investors and venture capitalists are looking for and how to best present your business idea.
“For five days I have been excitedly moving from lesson to lesson, course to course. These are the finest and most reasonably priced tutorials I have ever found!” —David S.
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