Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.
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- Business Skills
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Learn how to manage customer expectations so customers leave satisfied and keep coming back.
Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor.
Customer service expert Jeff Toister helps you identify and address the unique challenges posed by serving customers over the phone.
Learn how to design and implement an onboarding process that will train new hires and set up employees for long-term engagement and growth.
Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.
Discover how to lead customer service teams to greatness.
Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.
Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.
“I absolutely love the quality and diversity of the training. It is my go-to site for answers.” —Maryanne F.
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