Streamline your customer service operations with Microsoft Dynamics. This course shows you how to use the essential features of this CRM, including the interactive service hub. Learn how to create and manage cases, escalate issues, manage contacts, document resolutions, and more.
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Personalize experiences with clients, engage intelligently with prospects, and have meaningful follow-ups with your leads by using Microsoft Dynamics. This course demonstrates how to leverage the essential features of this CRM platform, including how to manage customer information, track leads, create action items, build workflows, and more. The features for sales teams and customer services teams are reviewed in this course, including managing contacts and resolving cases.
Learn how Yammer works. Find out how to join the conversation or create a new Yammer network at your organization.
Get started using SharePoint 2016 for business collaboration and real-time documentation sharing. Find out how to save and share documents, create team sites and site collections, work with libraries and list apps, add and modify apps, manage permissions, and create simple workflows.
Get started using SharePoint Online, the cloud-based version of SharePoint, for business collaboration and real-time documentation sharing. Find out how to save and share documents, create team sites and site collections, work with libraries and list apps, manage permissions, and create simple workflows.
Learn what's new in SharePoint 2016 and SharePoint Online, the cloud-based version of SharePoint. Gini Courter covers new features such as Office 365 and OneDrive integration, durable links, and the new Compliance Center.
Learn how to use Office Mix, the PowerPoint add-in that lets users turn existing presentations into interactive online videos.
Learn how to best use Sway, the new presentation tool for Office users.
Learn how to use Skype for Business to connect with important contacts, deliver presentations, and keep in touch on the go.
Manage your projects and workflow better with SharePoint 2013. Learn how to set up a project site, customize it to suit your team's needs, and track and report on project progress.
Create personalized letters, envelopes, labels, and even email messages that address recipients by name, with the Mail Merge feature in Word 2013 and these expert-led training videos.
Learn how to create themes that can be used in all Office 2013 apps, and build the themes into templates that lock down content.
Be more productive in Outlook 2013. These tutorials will help you review your email quickly, organize and find messages, and automate some email tasks.
Learn how to manage your mail online using Outlook Web Access (OWA).
Shows you the basics of using SharePoint (2013) Online for business collaboration and real-time document sharing.
Learn how to access your Exchange account online using Outlook Web App (OWA).
Create and publish sophisticated electronic forms using the latest version of the Microsoft form-creation tool InfoPath.
Get started using SharePoint Server 2013 for business collaboration and real-time documentation sharing.
Dive in and explore what's new in SharePoint 2013, including enhancements to social networking, sharing, libraries, templates, and search.
Shows how to create and publish sophisticated electronic forms using InfoPath 2010.
Uses real-world examples to teach the core features and tools in Word 2010.
Shows how to use features in Microsoft Word 2010 to create professionally formatted and richly illustrated documents.
Uses real-world examples to explore Access’s database creation and management features.
Explores the new features in Microsoft's popular email and calendaring program that make email and scheduling easier to manage.
Presents each of the new features in the latest edition of Microsoft’s presentation software in the context of a real-world project.
Explores Microsoft's powerful word processing application through real-world situations involving the tasks performed daily by administrators, executives, and everyone in between.
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