From the course: Social Media Marketing: Managing Online Customer Reviews

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Welcome

Welcome

- [Voiceover] Have you seen how many people are talking about reviews lately? This is one area that is far more in your control than you may realize. Reviews are on the rise, and this course is going to be a great way for you to get ahead of the competition. Reviews mean business to most owners now, and for local businesses they mean customers walking through the door, and consumers are increasingly using reviews to make purchasing decisions, with technology making it even easier for them to do so. I'm Martin Shervington, and for the past four years I've been connecting the dots between social media, and Google search. I spent six months in California, researching the online review space, and putting together processes to help businesses get more reviews. This course has a focus on local, but much of what we'll cover can be applied to all business types. Especially, as it's really about improving customer service, and their entire customer experience. You'll learn everything from how…

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