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Employ good people to improve customer service

Employ good people to improve customer service: Managing Online Customer Reviews
Employ good people to improve customer service: Managing Online Customer Reviews

Customer service is now an essential component to business success on and offline. Business consultant Martin Shervington says that you should look to employ people who have the attitude that they are self employed. They will serve the best. It doesn’t matter how good YOU are as an owner if your customer facing staff give poor service.

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Skill Level Beginner
1h 19m
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