This video hits at the core of why people get bad reviews. Most of the time, people give bad reviews when you don’t listen to them. People know when a business is understaffed, or skimping on resources, or being cheap. When you knew your risk because of these problems, you can put in place a plan to prevent the issues arising before you get the bad reviews.
- [Voiceover] As you begin to become increasingly active…in the review space, it's inevitable,…you're going to run into a few…of the most common scenarios businesses face.…Here's a quick overview of the usual issues,…and how best to approach the situation.…Let's start with bad reviews.…The first thing to know is that bad reviews…are not the end of the world.…Many customers have said that,…it may even be a plus that a business…has some negative reviews.…As no business is perfect,…and all five stars may well leave them feeling…that some of the reviews are not necessarily…giving a balanced viewpoint.…
In other words, they may trust you more…if you've got a mix of reviews.…People leave bad reviews,…but so often will leave bad reviews…because you don't listen to them.…People know when a business is understaffed,…or skimping on resources,…or just being cheap,…and this is probably the most common…thing that I've found.…Having looked at hundreds and hundreds of reviews…on many different businesses and sites.…The common issue, when you don't connect…
- Explain how to find review sites for your business.
- Name the benefits of setting up a Facebook local page.
- Cite the importance of hiring good people to improve customer service.
- Recognize why it’s important to give staff feedback and set goals.
- Describe ways to encourage customers to leave reviews.
- Identify ways to build relationships with your customers through review site interactions.
- Recall the best way to respond to negative reviews.