Why does this matter for my app?

- [Instructor] In many corporate websites we see today, … there is a window where you can chat … with a company representative 24/7. … This is almost certainly not a real person, … but instead powered by machine learning technologies. … These technologies can not only understand the basic … text being typed, but the intent of the person … doing the typing. … Even understanding the person's mood. … This is known as natural language recognition. … Natural language recognition can be much more friendly … than today's phone menuing systems … and can give customers the feeling … that they can communicate with your company at any time. … But sometimes the user can't type … into your applications user interface. … Their hands may be busy, … but even here machine learning technologies can help us. … They have become much better at recognizing … a users speech and even can get a better understanding … of the speech and accents of individuals. … We even see information coming off the devices camera …