Users give ad hoc feedback all the time—in forums, via email and social media, by calling your company's contact center. Learn to use what you've learned through these channels to develop your quickstart guide.
- When developing your quick start guide,…you may be in a room all by yourself,…but in the most important way you are far from alone.…Your users should be with you in spirit at all times.…You're writing your guide to answer their questions…and meet their needs…so you shouldn't wonder about what type of help they need.…You should do your research…and be sure you know what topics…they need you to cover in the guide.…Here are four steps you can take…to get real intel on what to put in your guide.…
Review the most used knowledge base articles…or FAQs at your site.…Of all the self-service content your company offers,…find out which items are viewed the most.…Track what's being discussed…in your user community or forum.…This can be a source of massive amounts of information.…Because users often vent to each other…in an online community,…you'll get the no holds barred version of their questions.…They might post this question.…
"Book Publishing Tool won't let me upload images.…"Whyyyyyyy???"…Seven whys and three question marks…
- Explain the difference between a conceptual guide and a procedural guide.
- Determine how to address a user when writing a quickstart guide.
- Recall a tactic that helps avoid too many notes.
- Identify the benefits of using plain language.
- Name the most important aspect of formatting.