From the course: WordPress Ecommerce: WooCommerce

Testing the customer experience

From the course: WordPress Ecommerce: WooCommerce

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Testing the customer experience

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- [Instructor] We've done so much to our store. We've added products, payments, shipping, taxes, and so much more. So, let's test everything now that it's put together. You should never launch an e-commerce store without testing the whole thing, especially the checkout. In Chrome, let's open an Incognito window. On a Mac, you can do that with command + shift + n. An Incognito window will let us see the site like a brand new visitor who isn't logged in. So, I'll type in my URL, load the site, then we're going to take a look around, find a product, add it to our cart, and hopefully, check out. So, let's scroll down a little bit. I can see we have featured products, I can see some new products, bundles, supplements, all sorts of things. Let's click into one of these products. I can see nice images. Let's click into our multivitamin. I can see sale prices, I can see a gallery of images, and a long description below. Let's add this to the cart. Let's calculate shipping. (typing on keyboard) Remember, we're completely logged out, so the site has no idea where we're shipping to or from. There we go, here's our rates from USPS, and I also see our flat rates right here, local delivery and rush delivery, but I don't see free shipping. That's because we haven't hit the unlockable total. Let's update our cart. And now, I see free shipping. So, this seems to be working perfectly. Looks like we're taxing products. You're going to want to double check that this is the right amount. I'll type in an address, subscribe to our newsletter, although I'd probably change this to be opt-in, rather than opt-out. I'll select free shipping, and I'll select credit card, and let's try another test here. (typing on keyboard) Again, with any valid expiration date and CVC code. And let's click place order. And the order is received. From the customer's point of view, it looks like everything is working great. And I'd be very comfortable launching the site right now. Let me go back to my regular browser. Of course, sometimes it is nice to have a robot to do these types of jobs for us so that we don't make a human mistake. There's a great service called Robot Ninja that automatically tests your website, and even tests the checkout to make sure that your store is always up and running. The pricing is very affordable, and they even have a free plan, so it's definitely worth checking out. There was one thing I noticed about my products. I don't have any reviews yet, so I'd make a note to really encourage people to review, and I'd make that a priority for the next few weeks. And there's even a few plug-ins out there that can help you do this automatically. They might be able to send out an email reminder prompting everyone who did purchase to leave a review. As you're checking out, you'll probably find a few problem areas, like I did, with reviews, with email opt-in, and a few other things. Make a note of these, and unless they're critical, go ahead and set them up after you launch your store. Getting reviews is important, but not as important as launching your store, so I'm going to go ahead and set this up after our launch.

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