Learn how to find support for your WordPress.com website, as support options vary based on your account plan. In addition to support available at WordPress.com, this video offers tips for searching the web for help. Answers and tutorials you find on the web for WordPress.org may not apply to your WordPress.com site. Carrie shows you how to tell the difference.
- [Voiceover] Inevitably at some point during your work with wordpress.com, you'll have a question or maybe run into a problem and you'll need to know where to go for answers. That's what I'd like to share with you in this video. All wordpress.com users have access to Support docs. This is the official documentation from wordpress.com. It's quite comprehensive and if you should ever have any questions about basic site usage that I don't cover fully in this course, this is the place you want to look. You can either search the docs for a specific phrase on a feature you need help with, or go with some of the suggested walkthroughs.
These walkthroughs are a great way to find both inspiration and features that you might not have been aware of. Their free plan for wordpress.com, which I'm using with this course, also comes with access to Community Support Forums. These forums are a veritable treasure trove of information. However, kind of like going to a yard sale, sometimes you've got to do a bit of rummaging around to find the gem you're looking for. The quickest way to access the Support Forums is from the link in the footer of the Support site. The Support Forums are run by the WordPress community.
That means they're not dedicated support staff answering these questions. It's people from the community volunteering their knowledge to help out others. One of my favorite things about the WordPress community is this generous spirit when it comes to helping people. So you can go directly to Support documentation or the Forums to find help, but wordpress.com provides a handy shortcut that we can access from within the WordPress Admin by clicking on our Profile, and then looking for the Help button. So you can go directly to Support documents or the Forums to find help, but wordpress.com provides a handy shortcut that we can access from within the WordPress Admin by clicking on our Profile, and then looking for the Help icon.
Any search you do here returns relevant results from official documentation and articles, and the Support Forums, called Community Answers in this section. If you're not able to find the help you need either in the Support docs or the Forums, the next thing you can do is submit a question. You can do that again from within this Help section under the Get in touch. Just click Contact Us. That brings up an area where you can enter your question and some details about the problem you're experiencing. Remember the more detailed you can be here, the better.
For instance, it might be helpful to share what operating system you're running and what browser you're using. Once you've done that, you can click the Ask in the Forums button. One thing to remember since the Forums are manned by volunteers, your question is not guaranteed a response. If you want guaranteed support, you'd need to upgrade your account to the Premium plan which provides access to email support or the Business plan which also provides access to live priority chat support. Before we move on, I'd like to highlight that there's nothing wrong with turning to search engines to find answers.
As a matter of fact, it's a great option and one that I frequently use. While there's a wealth of information in the wordpress.com Support docs and Forums, there's also a ton of great available info on the web written by other people. One important thing I'd like to point out when using search engines to find answers, remember that you're using a wordpress.com site and some of the search results you get may be for wordpress.org sites. Be sure to look specifically for wordpress.com tutorials and articles.
- Creating a WordPress.com account
- Updating your profile
- Importing content
- Publishing posts
- Applying categories and tags to posts
- Inserting images, videos, and other media
- Creating a new page
- Customizing your site with themes and widgets
- Managing users, notifications, and comments
- Using WordPress.com apps
- The limits of WordPress.com and the benefits of self-hosting