Lisa Bock covers Unified Communications, or UC, which combines different forms of communication such as voice, video conferencing, email, and IM to provide a framework for a consistent user interface across multiple devices.
- [Instructor] Today's world, we use a combination…of communication methods,…including email, phones, instant messaging…and video conferencing.…Communication can be either realtime or non-realtime.…Realtime communication is synchronous…and includes voice, video conferencing and live chat.…During realtime communication,…the sender and receiver communicate in both directions…at the same time.…
Non-realtime communication is asynchronous…and includes blogs, fax, traditional mail and email.…It's not time sensitive.…It's posted and then picked up at another time.…Unified communications are tools…that rely on a VOIP foundation…and combines different forms of communication.…Unified communications provides a framework…for consistent user interface across multiple devices…and improves business communications.…
Unified communications leverages the IP network.…We can combine communications across a wide range…of platforms, including commercial off-the-shelf tools,…such as Outlook and customer relations management…and mobile apps.…
- Voice over IP (VoIP) and Unified Communications
- Digitizing a signal
- VoIP components
- Protocols used by VoIP, including TCP/IP and DHCP
- Connecting systems
- Gateways and gatekeepers
- Factors that might affect quality on a VoIP network
- Wireshark statistics
Skill Level Advanced
Learning VoIP and Unified Communicationswith Lisa Bock1h 8m Intermediate
Wireshark: Advanced Tools and Techniqueswith Lisa Bock1h 49m Intermediate
What you need to know4m 11s
1. VoIP Overview
3. Connecting Systems
4. Network Operations
5. Wireshark Statistics
Next steps1m 25s
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