Lisa Bock covers Unified Communications, or UC, which combines different forms of communication such as voice, video conferencing, email, and IM to provide a framework for a consistent user interface across multiple devices.
- [Instructor] Today's world, we use a combination…of communication methods,…including email, phones, instant messaging…and video conferencing.…Communication can be either realtime or non-realtime.…Realtime communication is synchronous…and includes voice, video conferencing and live chat.…During realtime communication,…the sender and receiver communicate in both directions…at the same time.…
Non-realtime communication is asynchronous…and includes blogs, fax, traditional mail and email.…It's not time sensitive.…It's posted and then picked up at another time.…Unified communications are tools…that rely on a VOIP foundation…and combines different forms of communication.…Unified communications provides a framework…for consistent user interface across multiple devices…and improves business communications.…
Unified communications leverages the IP network.…We can combine communications across a wide range…of platforms, including commercial off-the-shelf tools,…such as Outlook and customer relations management…and mobile apps.…
- Voice over IP (VoIP) and Unified Communications
- Digitizing a signal
- VoIP components
- Protocols used by VoIP, including TCP/IP and DHCP
- Connecting systems
- Gateways and gatekeepers
- Factors that might affect quality on a VoIP network
- Wireshark statistics
Skill Level Advanced
Wireshark: Advanced Tools and Techniqueswith Lisa Bock1h 49m Intermediate
Learning VoIP and Unified Communicationswith Lisa Bock1h 8m Intermediate
What you need to know4m 11s
1. VoIP Overview
3. Connecting Systems
4. Network Operations
5. Wireshark Statistics
Next steps1m 25s
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