Quite a few things can prevent a PC from shutting down properly. Learn what roadblocks you can remove to make the shutdown process smooth.
- [Instructor] Back when the PC first debuted the shut down process was simple. You flip the big red switch, the power went off, you were done. Today, the shut down process on a PC is more formal. It's designed to prevent data loss and controlled by software. In this movie I review the normal shut down process, how to address common shut down issues, and to demonstrate how to shut down the PC deliberately in times of imminent peril. The normal shutdown process works like this. You click the start button, you choose power, shut down. If any other accounts are active, which means another user is logged into the same PC, or you switched accounts, which is rare, you'll be alerted and given the chance to cancel the shut down.
Because few people few people bother with multiple a accounts on the same PC, and fewer still use the switch accounts feature, this problem, most likely, never comes up. If it does, go to the start menu click your account name, and choose sign out. At that point you can log in as the other user, have the other user log in, and then with them gone, it's easier to shut down the computer. Otherwise, choose power, shut down, and the shut down process continues.
Unless, data is unsaved. If so, you're given the chance to save. In this example you see that Notepad is refusing to obey the shut down order. That's because it has unsaved data. I'm gonna cancel the shut down, and then save the unsaved data. I don't even know what it is so I'm just gonna give it a random name here. And save. That canceled the shut down process so I have to start over again. Assuming that all your data is saved, the shut down closes any open programs, Windows halts all of its processes.
Now, you may still see a stubborn program that refuses to quit. As long as it's something that you know you don't have unsaved data in, that everything is okay, you can go ahead and force quit those programs, the screen goes blank and Windows successfully kills off the task, and the shut down process continues. The only time the process drags on is during a Windows update. When that happens messages on the screen alert you to the update process. Do not force the PC to turn off at this point. Just wait and let the updates install.
To address various shut down woes, first insure that all your programs are up to date. If you're using legacy programs from older computers, they may not properly interpret the shut down signal. The solution is to get the latest version of the program. Hardware that stalls a shut down might suffer from a software problem. Insure that all hardware drivers are up to date and current. Other movies in this course address the driver update process. If the system is completely stubborn, you can't move the mouse or access the keyboard, then you need to force a shut down.
Press and hold the computer's power button for about eight seconds. The system turns itself off. Upon startup, you can see whether the problem persists and then take action, such as running a system restore or rolling back a driver update. When the shut down process doesn't go smoothly Windows lets you know. Upon restarting, the system displays a message that the computer was improperly shut down. If you see such a message, first choose the option to start Windows normally. If that doesn't work, enter Safe Mode to perform additional troubleshooting.
Or run system repair from the Windows recovery menu, which was described in another movie. This is the same solution you would attempt should the computer somehow enter an endless restart cycle. Start the PC and access the Windows recovery menu. Then you can enter Safe Mode, run system repair, or perform a system restore. Another shut down or restart issue takes place for a reason. You may be one of the crowd who keeps their computer on all the time. If so, you turn on your computer's monitor in the morning, and you notice that Windows has restarted over night.
That's the Windows update service in action. Updates that require the computer to restart are vital security updates. The computer restarts for a reason and it restarts no matter how you've configured the Windows update service so don't be alarmed. The computer is actually behaving normally.
- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Maintaining storage drives
- Restoring network connectivity