Author
Released
9/14/2018- Troubleshooting startup issues
- Using Windows 10 Safe Mode
- Creating a new BitLocker password
- Resolving a slow-running computer
- Managing device driver issues
- Fixing an incompatible application using a shim
- Troubleshooting computers remotely
- Troubleshooting network and remote connectivity
- Troubleshooting a VPN connection
- Migrating to a mobile device management solution
- Resolving sign-in issues
Skill Level Advanced
Duration
Views
- [Instructor] Are you supporting Windows 10 and happy you can handle most support requests? If you're now being asked to handle more advanced scenarios then this is the course for you. In this course I include detailed explanations and plenty of demonstrations of enterprise scenarios, such as resetting BitLocker passwords, resolving app compatibility with shims, fixing network issues, and dealing with group policy conflicts that you could encounter. I'll even show you some great tools that you can use to troubleshoot your Office 365, OneDrive for Business, and Outlook login issues.
I believe you'll then be in great shape to support Windows 10. I'm Andrew Bettany and I've been working with enterprise Windows technologies for over 10 years. If you're ready, grab your gear and let's get started.
Related Courses
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Windows 10: Troubleshooting for IT Support
with Andrew Bettany3h 42m Intermediate -
Windows 10 for IT Pros Essential Training
with Brien Posey2h 53m Intermediate
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Introduction
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1. Troubleshooting Startup Issues
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Demo: Sysinternals autoruns4m 23s
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Using Windows 10 Safe Mode3m 21s
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2. Troubleshooting BitLocker
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BitLocker protected drives2m 54s
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Managing BitLocker1m 49s
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3. Troubleshooting Hardware Devices and Software
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4. Troubleshooting Computers Remotely
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Administrative shares3m 57s
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Group Policy preferences6m 9s
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5. Troubleshooting Network and Remote Connectivity
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Network configuration Issues3m 48s
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Name resolution5m 6s
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6. Troubleshooting VPN Connections
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VPN tunneling protocols3m 51s
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VPN authentication methods5m 42s
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Demo: Creating a VPN3m 36s
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7. Troubleshooting Group Policy and MDM Issues
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Migrating to a MDM solution4m 35s
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Group Policy processing3m 10s
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Troubleshooting Group Policy4m 52s
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8. Troubleshooting User Sign-On Issues
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Windows 10 sign-in options3m 53s
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Migrating to the cloud2m 43s
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Conclusion
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Next steps25s
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Video: Windows advanced support