Resolve weird printing issues by installing or updating the printer driver. Check for new printer drivers. Uninstall a printer to update the driver.
- [Instructor] When you add a printer to Windows inventory, what you're really adding is software that controls the printer. That software is generically referred to as a printer driver. A bad printer driver can lead to endless woe, from a printer that just doesn't print, one that's chronically unavailable, or a printer that outputs gibberish. The solution is to reinstall the printer driver. Unlike re-installing other hardware drivers, re-installing a printer driver involves disassociating it from your PC.
You can then reinstall the printer, choosing whether to use the existing driver or fetch a new one. To disassociate a printer, press Win i, the Windows and i key, to bring up the settings app. Choose Devices. In the Printers area, scroll down and choose Devices and Printers. The Control Panel opens to its Devices and Printers window. Right click on the problem printer. Choose Remove Device.
Are you sure? Yes. If the printer you removed was the default, Windows reassigns the default printer. Don't worry. You can re-reassign the default printer later. Removing the printer doesn't physically disconnect it from the computer and, more importantly, the printer's software hasn't been removed. Adding the printer back is as easy as adding any new printer. Click the Add a Printer button. The printer shows up almost immediately in the list of devices.
Choose it and click Next. You don't have to wait for Windows to find more printers. Windows installs the necessary software. To confirm that things are working, click the button Print a Test Page. Close the confirmation and wait for the page to appear. Check the page to ensure that it comes out of the printer and looks okay. Click the Finish button. Back in the Devices and Printers window, you can reset the default printer if it's not reset already. Right click the printer icon and choose Set Default Printer.
If the page didn't print, or it looks gross, then you need to force a driver update. Right click on the printer's icon and choose Properties. Click the Hardware tab. You may see a lot of device functions, especially for an all-in-one printer. The one you want to choose is Software Devices. Click Properties. Click the Change Settings Administrator button. In the new dialogue box, click the Driver tab.
Click the Update Driver button. Choose to Search Automatically for Updated Driver Software. Now, if this trick didn't work, you can force an update. Click the Uninstall button to remove the driver. Then you can reinstall the driver or reinstall the printer as shown earlier. If this type of aggressive driver update doesn't work, then you can attempt to update the driver for the printer's other aspects. That would include these items up here.
Print hues, printers, as well as the WSD print provider item. WSD stands for web services for devices and it's a mini web server that exists on network printers. Updating the drivers should resolve whatever issue you're having.
- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Maintaining storage drives
- Restoring network connectivity