Learn how to troubleshoot wireless networking problems. Verify Wi-Fi is enabled and Airplane mode is off. Set the network to Public or Private if applicable. Use the Control Panel troubleshooting wizards. Use the contextual menu options from the network adapter. Verify DHCP is enabled or a static address is configured. Explore Network reset.
- Finding the problem when network issues arise, is sometimes easy. Like reconnecting a disconnected ethernet cable. With a laptop perhaps it's something simple as well. Like re-enabling WiFi, or turning off airplane mode. These options are available from the task bar by clicking the network icon. If you see wi-fi is turned off, it's easy to turn it back on. Just click the lower left icon and it will turn blue. If you see airplane mode is turned off. Do the same, it will turn gray.
If you've checked the obvious but still can't connect, including things like the local router being plugged in and turned on. Being within range of a network. Being connected to a network and so on. You'll have to dig a little deeper. You might find after clicking the network icon on the task bar, that you are actually connected to a network. But it is possible to have a wireless connection enabled, and seemingly working. But still be unable to connect to parts of the network you feel you should be able to get to. In these cases it could be that the network is set to public, when it needs to be set to private.
To see if this is the case, open the network and sharing center. One way is to right click the network icon on the task bar and choose open network and sharing center. You can see here that my network is private, however if yours is public, click home group at the bottom of the window here, and work through the home group troubleshooter. It doesn't matter if you're connected to a home group or not. You need to work through the troubleshooter and allow it to change the network to private when prompted.
This works because you can't join a home group if you're connected to a public network. So the first thing windows wants to do, is change it from public to private. I don't need to do that so I'll click cancel and I'll return to the previous window. From the network sharing center, you can also access the troubleshooting wizards. They're under troubleshoot problems. You might choose internet connections, or network adapter for instance, although there are others. I'll show you the network adapter wizard.
Like any wizard you click next to start, and let windows have a look. Because I several adapters and I don't know if there's anything wrong with a specific one or not. I'll leave all network adapters selected and click next, and I'll wait to see what windows finds. It said it couldn't find any problem, so we'll click close and try something else. When you return to a previous screen. You can also opt to choose change adapter settings, and continuing with network adapters because often it is the adapter that's the problem.
It's easy to tell if any of your network adapters are unavailable or disabled in this window. If the adapter you need to work with is disabled or non functioning. Right click it and choose enable. These two adapters seem to be working fine but don't have a cable plugged in. This ethernet connection is disabled, so I'll right click it and I'll choose enable. Now our network adapter is working. You can also right click an adapter and choose properties to see more settings. One of the things you need to verify if you're still having problems is that the adapter has an IP address.
An IP address identifies the computer on the network, and is generally assigned via DHCP, Dynamic, host, configuration, protocol. To see if DHCP is enable on your adapter. Click internet protocol version four, and click properties. If there's a static IP address assigned and you're having problems connecting to your network properly. Write it down and all the information with it and then choose obtain an IP address automatically to see if that resolves the problem. You can always re-input the address if you need to.
I'll cancel out of this for now, and I'll click cancel here as well. There's one other thing I'd like to show you, and that's network reset. You can get there by clicking start, going to settings, clicking network and internet, and then choosing status. Network reset is at the bottom of the page. Use this as a last resort option. Often removing and reinstalling network adapters, and resetting the network from scratch, is the only option for resolving network problems.
If nothing has worked so far, try this. Continue to explore as desired. There are many options in the settings window. Including airplane mode, WiFi, ethernet, status, and more. When you're finished, close all open windows.
This course maps to the domain of Exam 70-698, Installing and Configuring Windows 10, a required exam for Microsoft Certified Solutions Associate (MCSA).
- Configuring and supporting network settings
- Connecting to a network and configuring network locations
- Using Windows Firewall
- Managing partitions with Disk Management
- Managing storage with PowerShell
- Creating and configuring a VHD
- Creating and configuring homegroups and folder shares
- Configuring desktop apps and startup options
- Creating and deploying provisioning packages
- Using Remote Management tools
- Configuring Remote Assistance and Remote Desktop