Review how to troubleshoot hardware issues and see a demonstration of how to troubleshoot hardware and devices.
- [Instructor] Windows 10 has many built-in diagnostic reports which can be used to identify hardware falls and issues. The Windows 10 System Diagnostic Report can be used to gather troubleshooting information and produce report for analytical and benchmarking purposes. The report will include details on hardware, resources, system, response times, processes, and configuration details. You can use the report to suggest how to make improvements and maximize performance of the device.
We can use the System Diagnostic Report to look at reporting on categories, review the data collection, and identify issues with the system. The report is displayed in categories, including system diagnostics, diagnostics results, software configuration, hardware configuration, CPU, network, disk, memory, and a summary of the report statistics. For each of these results, you can drill down into each of the categories for more detailed information.
You can launch the built-in Diagnostic Reports Tool and start data collection by using the tool in the performance monitor, which is found in the administrative tools within control panel. You can use the built-in performance data set to provide you with detailed reports. These are useful for establishing benchmark reports that you can use and compare back to if an issue is discovered at a later date. By default, the data will be collected for 60 seconds and then the report will be available.
Once the report is ready, you can launch it and look for any errors and warnings included in the report. With each issue identified, you'll be shown the symptom, cause, details, and possible resolution which may include web links to any related information. You can use this information to help troubleshoot and fix the issue.
- Enterprise desktop support skills and traits
- Remote troubleshooting
- Troubleshooting hardware and device issues
- Using System Restore
- Securing user accounts
- Resolving networking issues
- Managing files and disks
- Troubleshooting sharing and file access issues
- Resolving app compatibility
- System resource issues: RAM, CPU, and more
- Essential Windows 10 maintenance
- Windows 10 startup issues
Skill Level Intermediate
1. Introducing Enterprise Desktop Support
2. Remotely Troubleshooting Windows 10
3. Troubleshooting Windows 10 Hardware
4. Troubleshooting Users, Network, Disks, and Resources
5. Exploring App Compatibility Problems
6. Exploring System Resource Issues
7. Keeping Windows 10 Running: Essential Maintenance
8. Troubleshooting Windows 10 Startup Issues
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