From the course: Windows 10: Troubleshooting Cloud Integration

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Service requests

Service requests

From the course: Windows 10: Troubleshooting Cloud Integration

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Service requests

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- [Instructor] As part of the free support from Microsoft, you can use the Automated Support Assistant and create support requests. Support requests are sometimes known as support tickets and form the basis of your structured support with Microsoft. The Automated Microsoft 365 Support Assistant is actually quite good if you're new to administration and need guidance on basic configuration and management. You also have the search functionality built right into the tool, which will search Microsoft help for you. You can also raise a service request and receive a telephone call from Microsoft. A support agent will review your issue and offer technical help. You can request this directly from within the Microsoft 365 portal. You can also review any current and historic support service requests from within the portal. Let's drop onto our demo environment and take a look how to access the service request feature. On my…

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