Remove an update that may cause problems, either from Windows Update or from the Windows Recovery menu.
- [Narrator] When something doesn't go well with a Windows update and your computer acts oddly or doesn't work at all, then you may need to roll back the update. Microsoft takes steps to ensure that Windows updates don't cause problems, but sometimes they do. It's rare that you need to roll back an update, but it's possible. In this movie, I'll show you how to uninstall an update. You'll see two techniques, one you can use when the computer starts normally and the second for when the computer fails to start. Windows tracks all its updates.
It shows you a list of what was done, but also presents you with an opportunity to uninstall an update. Before doing so however, I recommend that you perform a little research. It starts by opening the settings app, press the Windows and I key to open the settings app, choose update and security, the Windows update screen appears, choose advanced options. You want to view update history so choose that item. This list describes the items installed and when they were installed. It may contain more than just Windows or Microsoft items depending on how you've configured Windows update.
So my next step is to research the most recent update and to see whether the issue it's causing is known and whether any workarounds are available. These are updates to Windows Defender. Like I said, there's going to be some non-system updates here as well. The last Windows update was this one, cumulative update for Windows 10. The update is KB3176492, KB stands for Knowledge Base and it's a database of what Microsoft updates do. Click the successfully installed link.
Here you see a brief description of what the update did. For more details, click the support info link. The computer's web browser starts and visits the Microsoft Support Site on the internet where lots of juicy information is presented about the specific update. Known issues are listed on this page along with potential solutions. Following these directions may help you resolve the issue and get your PC back in running order. If so, then you don't need to roll back the update. If your issue isn't presented on the site, then as a potential solution, you can try to remove or roll back the update.
Before you remove an update, save any files and close all open programs. You probably don't have any open because the system is acting weird, but close them anyway. That's because this process requires you to restart your computer so just get that step out of the way now. On the update history page, choose uninstall update. The control panel version of the uninstall list appears which is far more detailed. Plus, it's organized alphabetically by program or developer. You may see more in the list on your screen than is shown here which just shows updates relating to Microsoft Windows.
In the date column, you can see the date on which the update was applied. You probably want the most recent one first. On this computer, it's this one and it'll the top one on your computer as well if the list is sorted in reverse chronological order. Also, it's best to peel back updates in reverse chronological order. You don't ever want to remove an older established update. If you do, I recommend that you uninstall the program and not just roll back the update. For this example however, I'm going to demonstrate how to remove the most recent Windows update so I click on the update.
Now this update isn't causing any problems, but if it were and I wanted to roll it back, I would click the uninstall button, obey the directions on the screen which include registration the computer. Now when the system comes back on again, the problem introduced by the update should go away. If not, then you have more troubleshooting to do. Now if the system won't start because of an update, then you need to use the system repair disk and enter the Windows Recovery menu to roll back the update. On the Windows Recovery menu screen, choose troubleshoot, advanced options and then go back to previous build.
This process doesn't mess with your files, but it affects any changes you've made to Windows since the last build. Yes, some of these steps I've shown are rather drastic, but only when the situation is dire. Above all, don't avoid installing updates. Updates are good, but if you experience a problem, now you know how to deal with it.
- Fighting malware
- Using a firewall
- Backing up your PC
- Recovering files
- Restoring your system
- Configuring Windows Update
- Improving PC performance