Run a Reliability Monitor report and review the report contents.
- [Instructor] Let's take a look at the reliability monitor. To start the reliability monitor, I'll click start and then type reliability. And then choose view reliability history. The first thing you'll see is a chart showing the computer's reliability history. You can change the report scale from days to weeks. On my machine is a relatively new build but we can already see some issues. There's a lot going on in this chart. At the top is a line graph representing something called the system stability index.
This is just a number from one, not reliable, to 10, very reliable, and it's based on the number of problems you've had. The index on a new machine will start at 10 and will drop with time as a problem is reported. Over time, it will gradually climb back up until another problem is reported. Below the graph, you'll see rows for specific types of problems, including application, Windows, and miscellaneous failures, as well as system warnings and information.
You should pay attention to the application and Windows warnings when you're troubleshooting. Some failures self-heal and will never reoccur. And if a user reports an issue on a certain date, you can pick that particular date in the chart and see a list of problems that occurred on that day. I'll pick a particular date and we can see in the details there's a number of critical events and informational events. We can highlight one of the critical events and view the technical details of this event.
For each problem, you'll see a summary and the exact date and time the problem occurred. At the bottom, we can see all the problem reports. And if we want to, we can share the report with a colleague by saving the reliability history to an XML file.
- Enterprise desktop support skills and traits
- Remote troubleshooting
- Troubleshooting hardware and device issues
- Using System Restore
- Securing user accounts
- Resolving networking issues
- Managing files and disks
- Troubleshooting sharing and file access issues
- Resolving app compatibility
- System resource issues: RAM, CPU, and more
- Essential Windows 10 maintenance
- Windows 10 startup issues
Skill Level Intermediate
1. Introducing Enterprise Desktop Support
2. Remotely Troubleshooting Windows 10
3. Troubleshooting Windows 10 Hardware
4. Troubleshooting Users, Network, Disks, and Resources
5. Exploring App Compatibility Problems
6. Exploring System Resource Issues
7. Keeping Windows 10 Running: Essential Maintenance
8. Troubleshooting Windows 10 Startup Issues
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