Join Steve Fullmer for an in-depth discussion in this video Problem Steps Recorder, part of Troubleshooting Windows 8: Part One.
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- Whether you're getting ready to distribute Windows 8 or you're working at the help desk and you're trying to help users troubleshoot problems. One of my favorite tools added introduce and that we presented in the classroom quite a bit with Windows 7 is the Problem Steps Recorder. It's still available to you in Windows 8. So let's just do a little quick demo to show you how to go ahead and use the Problem Steps Recorder. I'm at my start menu, and I'm just going to type problem, steps, recorder, and I don't think it matters whether it's upper or lowercase, but I'm going to do this for you.
So it says Problem Steps Recorder, and you'll note here that we find it under our settings group on the search menu. So we go to settings, and it says record the steps to produce a problem. I'm just going to click the Problem Steps Recorder and so it will launch right here on my actual desktop. And so it says start record. What the Problem Steps Recorder let's me do is capture all of the screens and the steps I used in a particular process. So for users not certain how to do something, you can actually walk through the steps on your system, capture a Problem Steps Recorder file.
It will be saved automatically as a zip file, and you can give it a location of your desktop or a network share, and then you can send a zip file. The zip file once open has within it essentially a media html file that can be edited with your standard html editor, Silverlight for instance, and modify before distribution if you desire or you can send it as is. So let's run the problem steps recorder and I'm just going to do a quick little browsing example here. So I'm going to say start recording, I'm going to go and launch a browser.
I want to do, talk on BitLocker, so I've already searched for Windows 8 BitLocker and whether you can use BitLocker on the desktop. And so let's just say I want to open a new panel, and so I'm going to type in bing.com and hit enter. And then type your search string here. So I've shown a basic user how to add an additional tab into Internet Explorer and then type something into for instance a search string in Bing.
I'm now going to stop recording. I can go ahead and minimize my Internet Explorer window, and this is the Problem Steps Recorder. And if you take a look at it, it's going to show you all of the recorded steps. And what you did when you were in Windows 7 and ran the Problem Steps Recorder, it automatically saved it to the zip file. What I really like in Windows 8 is rather than just showing you the opportunity to save the file, then you have to open it and review it, you actually have right up front here the opportunity to take a look at what you just captured.
So it showed down here that in the bottom line I clicked on the Internet says up here, use left click on Windows 8 BitLocker remote desktop Windows Internet Explorer. So really once I click Internet Explorer where I already had it open, and I could edit that to click the Internet Explorer icon so I could edit this on a tool like Silverlight. And then I essentially saw my two tabs, I clicked to the right of the two pop ups here for Internet Explorer, it brought up Internet Explorer.
It shows that I came up here and clicked, I hit click to enlarge or shrink the screenshot. And so it's literally showing me with this green highlight each of the different screens that I did as I typed in Bing, as I typed in your search string. So I've captured a screenshot of everything I wanted to do. If I like it, I can save it. If not, I can recreate it, that's a little advantage of Windows 8. So I can [start] a save, and it let me save it as a zip file to my desktop or any place else I want.
So I can say ie nav one as a zip file and save it, that will save it. I could actually just email it straight off. So that will create the email, attach the recording and send it up. So this is the Problem Steps Recorder, some of the changes that really make it a more powerful tool for you in Windows 8.
Want more tips? Check out Troubleshooting Windows 8 Part 2.