Learn how to best use the Internet to resolve computer problems, including finding the right support web page, using online forums, and locating a manufacturer or developer phone number.
- For instant help with technology trouble,…most people turn to the internet.…It's a good choice but it's also important…to know how to best use the internet.…Simply typing a question into the address box…may not yield you the best results.…And because the internet lacks fact checking,…you have no guarantee that any solution presented…is the best one or even appropriate.…In this movie I cover using the internet…as a trouble shooting resource.…You can use the internet to find support in four areas,…documentation, downloads, user forums,…and technical support.…
The best source for this support is the manufacturers…or software developers website.…In fact most companies prefer to offer support on the web…as opposed to providing the printed documentation,…disks, or toll free support lines.…I know I'm dating myself, but kids that's…the way things worked back in the olden days.…You had a printed manual and an 800 number…to call in times of distress.…The manuals ancestor today comes in the form…of a pamphlet or a single slip of paper.…
Author
Dan Gookin
Released
11/19/2018- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Checking and freeing storage
- Fixing common printer issues
- Troubleshooting audio
- Restoring network connectivity
Skill Level Beginner
Duration
Views
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Introduction
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What you should know1m 3s
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1. PC Trouble
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Getting help on the Internet3m 42s
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Trying a quick fix2m 45s
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2. Startup and Shutdown Issues
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3. Problems and Solutions: Windows
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Starting in Safe Mode3m 59s
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Using System Restore3m 26s
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Accessing the Task Manager5m 44s
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Reviewing events3m 46s
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Fixing Windows2m 47s
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4. Problems and Solutions: Mass Storage
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Checking storage3m 36s
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Freeing storage4m 36s
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5. Problems and Solutions: Printer
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Checking printer status3m 43s
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Updating the printer driver2m 56s
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6. Problems and Solutions: Monitors and Graphics
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Troubleshooting the monitor3m 54s
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7. Problems and Solutions: Peripherals
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Working with USB connections4m 39s
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Troubleshooting audio3m 7s
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8. Problems and Solutions: Networking
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Checking network software2m 49s
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Checking network hardware4m 55s
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Conclusion
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Next steps41s
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Video: Getting help on the Internet