Learn how to best use the Internet to resolve computer problems, including finding the right support web page, using online forums, and locating a manufacturer or developer phone number.
- For instant help with technology trouble,…most people turn to the internet.…It's a good choice but it's also important…to know how to best use the internet.…Simply typing a question into the address box…may not yield you the best results.…And because the internet lacks fact checking,…you have no guarantee that any solution presented…is the best one or even appropriate.…In this movie I cover using the internet…as a trouble shooting resource.…You can use the internet to find support in four areas,…documentation, downloads, user forums,…and technical support.…
The best source for this support is the manufacturers…or software developers website.…In fact most companies prefer to offer support on the web…as opposed to providing the printed documentation,…disks, or toll free support lines.…I know I'm dating myself, but kids that's…the way things worked back in the olden days.…You had a printed manual and an 800 number…to call in times of distress.…The manuals ancestor today comes in the form…of a pamphlet or a single slip of paper.…
- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Checking and freeing storage
- Fixing common printer issues
- Troubleshooting audio
- Restoring network connectivity
Skill Level Beginner
What you should know1m 3s
1. PC Trouble
2. Startup and Shutdown Issues
3. Problems and Solutions: Windows
4. Problems and Solutions: Mass Storage
5. Problems and Solutions: Printer
6. Problems and Solutions: Monitors and Graphics
Troubleshooting the monitor3m 54s
7. Problems and Solutions: Peripherals
8. Problems and Solutions: Networking
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