Watch a demonstration using the Support and Recovery Assistant for Office 365.
- [Instructor] Let's drop down to our demo PC,…and take a look at how to install,…and use the Office 365 support and recovery assistant.…First, we need to open a browser,…and download the tool from the link on screen.…I'll click download now,…and run the setup program.…The tool will auto-start,…and I'll click agree to the terms.…I then need to choose from the options…that best describes my problem.…
Let's configure this PC for Adriana…to use OneDrive for Business.…I'll select OneDrive for Business,…and then click next.…I need some help installing OneDrive.…I'll click next.…I'll confirm that this is the affected machine,…and click next.…The tools diagnose that OneDrive has not been setup.…I'll click sign in,…and confirm the default choices.…
The wizard completes.…I can open...…My default folder.…We can then click close,…and confirm that my problem's been fixed,…and rate the experience,…and then click submit.…We can see in the bottom corner…that my OneDrive has been configured,…and is now up to date.…The tool remains on the desktop,…
Author
Andrew Bettany
Released
9/14/2018- Troubleshooting startup issues
- Using Windows 10 Safe Mode
- Creating a new BitLocker password
- Resolving a slow-running computer
- Managing device driver issues
- Fixing an incompatible application using a shim
- Troubleshooting computers remotely
- Troubleshooting network and remote connectivity
- Troubleshooting a VPN connection
- Migrating to a mobile device management solution
- Resolving sign-in issues
Skill Level Advanced
Duration
Views
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Introduction
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1. Troubleshooting Startup Issues
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Demo: Sysinternals autoruns4m 23s
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Using Windows 10 Safe Mode3m 21s
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2. Troubleshooting BitLocker
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BitLocker protected drives2m 54s
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Managing BitLocker1m 49s
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3. Troubleshooting Hardware Devices and Software
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4. Troubleshooting Computers Remotely
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Administrative shares3m 57s
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Group Policy preferences6m 9s
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5. Troubleshooting Network and Remote Connectivity
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Network configuration Issues3m 48s
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Name resolution5m 6s
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6. Troubleshooting VPN Connections
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VPN tunneling protocols3m 51s
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VPN authentication methods5m 42s
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Demo: Creating a VPN3m 36s
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7. Troubleshooting Group Policy and MDM Issues
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Migrating to a MDM solution4m 35s
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Group Policy processing3m 10s
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Troubleshooting Group Policy4m 52s
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8. Troubleshooting User Sign-On Issues
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Windows 10 sign-in options3m 53s
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Migrating to the cloud2m 43s
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Conclusion
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Next steps25s
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Video: Demo: Support and Recovery Assistant for Office 365