In this video, learn how to check to see whether the local network is up, how to confirm a network connection, and how to run the network troubleshooter.
- [Narrator] The network is down, but which network is that? Is it the local network or the big network, the internet? Both of these networks operate together even if you have only one PC connected to a modem or router you still have a local network as well as the internet. To sleuth the problem you start in Windows. To check the local network, summon the network window. Press the windows and e key combination and from the address bar choose network. The window should populate with various network devices including other PCs on the network, network printers, media devices, and so on.
If this window is blank then the issue lies with the local network. The second and more specific place to look is the network guy on the task bar. If this icon shows a yellow warning sticker, then something is up with the network. Click the icon once to see a quick overview of the network's status. Here the network is connected, it says connected. For more details right click the icon and choose Open Network and Sharing Center. The network and sharing center window is part of the control panel.
Here you see that internet access is available. If anything is awry with the network, your first option is to run the network troubleshooter. Click Troubleshoot Problems. Choose the item you want to troubleshoot. For local network trouble, choose the network adapter. The troubleshooter may reset the network adapter which could solve a local network connection issue. The internet connections troubleshooter can help resolve problems you're having accessing the internet. Likewise, the incoming connections troubleshooter can help with unreachable websites, email, or other issues.
These are all software solutions. A hardware solution such as restarting the network might also address the issue. This solution is covered in another movie. A final item to test on the software side is to consider a network adapter driver update. In the network connection and sharing window, choose Change Adapter Settings. Select the computer's network adapter from the list. This list shows a lot more because this computer is a lot more connected than probably yours is. Generally speaking the items should be called local area connection, here it's called ethernet.
Double-click that item to see that status dialogue box. Choose Properties, in the Properties dialogue box, click Configure. Finally you see the network adapter's properties dialogue box. Click the driver tab, and then Update Driver to update the driver. Search automatically for the best driver. If a newer or updated driver is found, Windows installs it, otherwise you'll see the best driver is already installed. And then you can close all those windows.
Any problems beyond Windows software are either hardware issues with the network or problems on the internet. Other movies discuss troubleshooting techniques for those issues.
- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Maintaining storage drives
- Restoring network connectivity