Learn how to determine whether the problem is with your computer, local network, or the Internet. Discover how to check for a down website and other ways to get on the network.
- [Instructor] The network seems fine.…You can access other computers,…you can print on a network printer.…But for some reason, you can't get out…on the Internet.…Is the Internet up or down?…Is the problem with a single webpage?…Is it your problem at all?…In Windows, a missing Internet connection…is evident from the task bar.…The network icon features a warning flag.…Right click the icon and choose Troubleshoot Problems.…You can work through the questions to see…whether Windows can resolve the issue.…
If it's the Internet that's down, however,…the troubleshooter merely confirms…what you already know.…To personally troubleshoot Internet connections,…start with the modem.…Is it on and receiving a signal?…Check the lights.…If the lights are off, the network is down.…Still, power cycle the modem.…Turn it off, wait, then turn it on again.…If resetting the modem doesn't work,…phone your ISP to see whether or not…the Internet is down in your area.…The problem might be with a single website.…So, try loading a popular website…
Author
Released
11/19/2018- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Checking and freeing storage
- Fixing common printer issues
- Troubleshooting audio
- Restoring network connectivity
Skill Level Beginner
Duration
Views
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Introduction
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What you should know1m 3s
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1. PC Trouble
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Getting help on the Internet3m 42s
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Trying a quick fix2m 45s
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2. Startup and Shutdown Issues
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3. Problems and Solutions: Windows
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Starting in Safe Mode3m 59s
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Using System Restore3m 26s
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Accessing the Task Manager5m 44s
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Reviewing events3m 46s
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Fixing Windows2m 47s
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4. Problems and Solutions: Mass Storage
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Checking storage3m 36s
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Freeing storage4m 36s
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5. Problems and Solutions: Printer
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Checking printer status3m 43s
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Updating the printer driver2m 56s
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6. Problems and Solutions: Monitors and Graphics
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Troubleshooting the monitor3m 54s
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7. Problems and Solutions: Peripherals
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Working with USB connections4m 39s
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Troubleshooting audio3m 7s
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8. Problems and Solutions: Networking
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Checking network software2m 49s
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Checking network hardware4m 55s
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Conclusion
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Next steps41s
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Video: Addressing the issue: No Internet