Addressing the issue: No Internet

- [Instructor] The network seems fine.…You can access other computers,…you can print on a network printer.…But for some reason, you can't get out…on the Internet.…Is the Internet up or down?…Is the problem with a single webpage?…Is it your problem at all?…In Windows, a missing Internet connection…is evident from the task bar.…The network icon features a warning flag.…Right click the icon and choose Troubleshoot Problems.…You can work through the questions to see…whether Windows can resolve the issue.…

If it's the Internet that's down, however,…the troubleshooter merely confirms…what you already know.…To personally troubleshoot Internet connections,…start with the modem.…Is it on and receiving a signal?…Check the lights.…If the lights are off, the network is down.…Still, power cycle the modem.…Turn it off, wait, then turn it on again.…If resetting the modem doesn't work,…phone your ISP to see whether or not…the Internet is down in your area.…The problem might be with a single website.…So, try loading a popular website…