In this video, learn: how to determine whether a lack of connection problem is with your computer, local network, or the Internet; how to check for a down website, and explore other ways to get on the network.
- [Instructor] The network seems fine. You can access other computers, you can print on a network printer, but for some reason you can't get out onto the Internet. So, is the Internet up or down? Is the problem with a single webpage? Is it even your problem at all? In Windows, a missing Internet connection is evident from the Task bar. The Networking icon features a warning flag. Right click the icon and choose Open Network and Sharing Center to confirm the error. You'll see that the access type is local only, or no Internet.
That just confirms what you already know. To troubleshoot Internet connections, start with the modem. Is it on and receiving a signal? Check the lights. If the lights are off, then the network is down. Still, try to power cycle the modem. Turn it off, wait, then turn it on again. If resetting the modem doesn't work, phone your ISP to see whether or not the Internet is down in your area. The problem might be with a single website so try loading a popular website such as LinkedIn, Google, or Bing. These sites may be up when the site you want is down.
Websites do go down. You can use a Command Line Tool, Ping, to examine remote connections. Right click in the lower left corner of the screen. Choose Command prompt. Type ping and a space followed by the website name such as Yahoo.com if the Internet connection is up and running you'll receive packet replies and see them displayed on the screen. When a website is down, you see time outs displayed.
The domain blorfus.com is offline and unavailable. Another trick that works is to use a website similar to IsItDownRightNow.com. Type a website into the search box for an independent check. According to this service, the site is up and running. That means you may have a local connection issue. So what can you do? First, you can wait. If the issue is with your ISP, you can contact them, but unless it's a local outage, there's little else you can do.
If you have a mobile device that uses a different ISP or network, you can access the site using that device. In fact, when my computer's Internet is down, I use my smartphone to collect email or check online information. You can even use a smartphone as a computer's modem or set up a WiFi hot spot. Ensure that your phone isn't connected to the local network. That way you can use the mobile data network to do your checking. Now, the problem here is that you can surpass the mobile device's data quota. But if you need to get on the Internet it's a good tool to use.
- Diagnosing the causes of PC issues
- Troubleshooting hardware and software
- Performing startup and system restore steps
- Accessing the Task Manager
- Using the Registry Editor
- Fixing Windows
- Maintaining storage drives
- Restoring network connectivity