User research interviews help you learn the intent behind users' actions and statements. Learn some of the dos and don'ts of research interviews, and the basics of the listen, probe, validate interview technique.
- Talking with users is a great way … to find out more about what drives them, … where their issues are, and what needs they have. … But if you treat this like any other conversation, … it's easy to accidentally influence … the person you're trying to gather information from. … Your job in a user research interview … is to understand users' true intentions … when they do or say certain things. … It's these intentions, the things they're really trying … to get to happen, that lets us understand … what they need from the software we create. … Even though an experienced interviewer … can make the interview feel and look … like it's a relaxed conversation, … it's actually structured very differently. … Instead of being a conversation between equals, … you have to treat the interview as a situation … where you are a humble apprentice, … learning from the expertise of your participant. … It's not your position to share your experiences … because they're unimportant compared … to the experiences that your participant has. …
Note: Because this is an ongoing series, viewers will not receive a certificate of completion.