What is usability instrumentation?

- One of the issues with user research … is that you're only seeing a small slice … of someone's life in the short time you observe them. … Wouldn't it be great … if you could understand more about what they do … and how they do it every time they use your product? … Well that's what usability instrumentation is all about. … The idea is, that you use markers in your app code … or add events to your server log … that will help you answer questions that you have … about how people are using the thing that you created. … Instrumentation data is good at telling you what … is happening, but it's much harder to infer … why it's happening. … Along with your instrumentation, … you'll probably still need to conduct … some in-person usability work, so that you can work out … the reasons behind the behaviors that you see … in your metrics. … One technique that bridges the gap between instrumentation … and in person studies is product feedback … with built in instrumentation. … If you have the resources to build something like this, …