Cognitive walkthroughs help you work out whether your interface will likely flow well for users and give them the confidence to complete their tasks. Get an overview of the technique, and a handout you can use when you run your own cognitive walkthrough session.
- If you don't have the time or budget … for usability testing, … but you need some quick reassurance … that you're on the right track, … try a cognitive walkthrough. … A cognitive walkthrough helps you work out … whether you're interface tells a story … that users will understand. … As a team, you choose a section of your interface … and walk through each step that users must take. … As you go, you ask two questions: … Will users know what to do at this step? … And if they do the right thing, … will they know they did it? … There's a good reason for both these questions. … The first one helps you work out whether your interface … flows logically from a user perspective, … with no unusual terminology and no confusing controls. … The second is a feedback question: … Will users see a change on this screen … or an indication on the next screen … that makes them confident … that they're progressing towards their goal? … These two elements are essential in an interface design … and for it to be understandable, predictable, and learnable. …
Note: Because this is an ongoing series, viewers will not receive a certificate of completion.