Join Morten Rand-Hendriksen for an in-depth discussion in this video Create a feedback loop for issues and resolutions, part of Mapping the Modern Web Design Process.
- When a new site is launched…it's important to have a feedback loop…for issues and resolutions in place.…There will always be issues that need to be addressed…and many of these issues will be discovered…by random end users visiting the site.…During the first several months of the new site's life…the end user must be provided…with an easy way to report issues,…including sending screenshots…so these can be triaged and dealt with appropriately.…In many cases the reported issues will not be actual issues…but rather unfamiliarity with the new site…but they should still be cataloged and addressed.…
It's essential to make the feedback process a Feedback Loop.…A visitor reports an issue,…the issue is triaged and addressed,…and the visitor is provided with an answer.…By keeping the visitor in the discussion…she will feel like her voice is being heard…and she's not talking into a vacuum.…And even if the issue reported is not fixed…she will feel positive about her engagement…with the company.…On the practical side of the Feedback Loop…
- Understanding what your users care about
- Creating user personas
- Creating content priority hierarchies
- Testing wireframes and interaction patterns
- Establishing a three-track build process
- Incorporating accessibility principles
- Using content blocks
- Testing and revising your web design
- Optimizing for social media and SEO
- Launching your web design
- Getting feedback from users
Skill Level Beginner
1. Web Design as a Process
2. Some Perspective
4. The Content Strategy Phase
5. Prebuild Testing
6. The Build Phase
7. The Test-and-Revision Phase
8. The Optimization Phase
9. Launch and Reset
10. Going Further with lynda.com
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