Join Lauren Bacon for an in-depth discussion in this video Identifying problems rather than solutions, part of Collaborative Design: Process and Efficiency.
- As you begin to gather feedback from the team,…you may find that some folks in the group…default to trying to solve the problems that they see.…For example, they'll make suggestions like,…"What if you changed the green to blue?"…or, "Could we move this element over here?"…rather than simply pointing out what isn't working…and asking you, the designer, to find a better solution.…It's a natural human instinct to want to fix problems…when we see them and to want to help…one another by suggesting solutions.…But this is one of those places where it can be…helpful to clarify roles, gently of course.…
You don't want to puff out your chest and go,…"Hey, I'm the designer and I'll be the one…"to propose solutions, thank you very much."…But you can certainly nudge these folks in a more…fruitful direction by asking them for more input…about why they're making those suggestions.…What you really want is to understand the problem…that they're perceiving so that you can…enlist both your own design skills…and the group's collective wisdom to address it.…
- Setting expectations
- Assembling your design team
- Gathering input from stakeholders
- Getting effective feedback from non-designers
- Avoiding pitfalls