From the course: Learning Troubleshooting for Web Developers

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Escalate an issue

Escalate an issue

From the course: Learning Troubleshooting for Web Developers

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Escalate an issue

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- [Instructor] Have you even called into tech support for maybe your wifi that's not working or maybe into your webhost? When you call into a support line, you typically get tier-one support, the first and most basic level. I don't know actual percentages, but my guess is that the vast majority of tech support questions are answered at this level. But every once in awhile, you may exhaust the help you can get here and you need to escalate the issue. In that case, tier one transfers you over to tier two, and the support continues from there. Now when your troubleshooting problem's online, you're your own tier one support. You're the web developer after all. So what happens when you exhaust all the resources we've covered in this course, but your problems still aren't solved? Well, that's when you need to escalate the issue. That's gonna look a little bit different for every web developer. For instance, if you're self-employed and have no one to escalate to, you may need to pay for…

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