From the course: Ecommerce: Scoping Projects
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Clarify jargon
- Active listening is an important skill, but you can't just be a parrot. We're going to build off the skills in the last video and we're going to take it a step further. It's pretty common for clients to not actually know what they want or to have a general idea what they want, and you have to tease out the solution. A good example is when a client asked you for a website that can scale. Scale is kind of a buzzword in the eCommerce world. What does scale even mean and how do you measure it? Almost every piece of software claims that it can scale, but rarely do people clarify what that means. So when a client asks you questions like will the website scale? You should ask them, how do you want your website to scale? Do you need hundreds or thousands of products? Or do you need to accept hundreds of thousands of orders? Or do you want a website that can integrate with the best tools in the industry so if you grow, the website grows with you? We'll discuss these nuances of scaling later…
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