In this video, learn how to use Preview and Undo to reduce errors.
- Here's a dirty, little secret about interface design,…help doesn't help.…What I mean by that is we often say, oh,…we'll just write some help text…to solve that problem, but typically…the help we write isn't actually helpful,…and people using the software…don't tend to read it anyway.…Typically when we write help files…they're feature-based rather than procedural.…They help for people who already know what it is…they're looking for, but they don't help…the people who don't even know…how to start the task they're trying to achieve.…
For people to use help successfully…they need a technical vocabulary…and good search skills.…That's a lot to expect from most users.…Because help is in a separate file or system,…people have to map it back to the interface.…That's hard enough when you can open…the help file side by side with the interface,…but it's near impossible on mobile devices.…Back in the days of Windows XP,…the support team found that 20% of support calls…were easily avoidable…because the information existed already in help.…
- Designing around human limitations
- Telling stories
- How we group the things we see
- Making standard and consistent interfaces
- Smart defaults
- Reducing system latency and communicating during delays
- Making error messages into useful dialogs
- Designing for delight
Skill Level Beginner
1. How Brains Work
2. How We See Things: Perception Principles
3. Real-World Metaphors: Physical Concepts
4. Telling a Story: Workflow Concepts
5. Communicating through the UI
6. Designing for Delight
Next steps1m 6s
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