From the course: Interaction Design for the Web
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Fix small annoyances
- [Instructor] There's an approach to crime prevention called the broken windows theory of policing. It suggests that if there's evidence of petty crime in a neighborhood like windows being broken or graffiti on walls, then people start to realize they can get away with bigger or more serious crimes so the neighborhood gets progressively more dangerous. The theory says that if you stop the small crimes, you won't have to deal with the big crimes. We could say the same thing about interface design too. If we fix the small annoyances that users didn't even know they had, it'll greatly improve their overall experience. It's easy for us to find these annoyances just by observing people doing their work, especially when we see them performing the same workaround several times or hear them say things like: it's always been that way or I always make that mistake or I hate it when... Obviously, by the time the annoyances are in the code, it's too late. The easiest way to prevent annoyances is…