From the course: Interaction Design for the Web
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Assistance in the UI
- We've just said that help documents don't help, so what's the alternative? To start with, if your users are more confident, there's less need for assistance. The sooner that people feel a sense of mastery of your product, the more they'll like working with it. Clearly label fields and screens and provide good preview and undo functionality so people know what they'll be getting and can get back out of it if they decide it's not what they needed. Previews help people work out what the available options are and let them see what the consequences of their actions would be before they commit. Often previews show as a set of thumbnails. For instance, showing the consequences of applying different filters to an image or different formats to a presentation slide. Or you can use preview functionality to change a selected area so it displays the outcome of choosing a particular formatting option. Having good undo capabilities means that your users will be confident that even if they mess up,…
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