In this video, move assistance from docs into the UI.
- We've just said that help documents don't help,…so what's the alternative?…To start with, if your users are more confident,…there's less need for assistance.…The sooner that people feel a sense of mastery…of your product, the more they'll like working with it.…Clearly label fields and screens…and provide good preview and undo functionality…so people know what they'll be getting…and can get back out of it…if they decide it's not what they needed.…Previews help people work out what the available options are…and let them see what the consequences…of their actions would be before they commit.…
Often previews show as a set of thumbnails.…For instance, showing the consequences…of applying different filters to an image…or different formats to a presentation slide.…Or you can use preview functionality…to change a selected area so it displays the outcome…of choosing a particular formatting option.…Having good undo capabilities means…that your users will be confident that even if they mess up,…there's a way to get back to a previous version…
- Designing around human limitations
- Telling stories
- How we group the things we see
- Making standard and consistent interfaces
- Smart defaults
- Reducing system latency and communicating during delays
- Making error messages into useful dialogs
- Designing for delight
Skill Level Beginner
1. How Brains Work
2. How We See Things: Perception Principles
3. Real-World Metaphors: Physical Concepts
4. Telling a Story: Workflow Concepts
5. Communicating through the UI
6. Designing for Delight
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