A huge benefit of project management is having open communication with the client. This helps your client from feeling like they're kept in the dark and prevents them from freaking out. In this video, Richard Harrington discusses the benefits of using in-progress reports to keep your client knowledgeable of how their project is going.
- With projects it's all about communication.…If your client's in the dark…they'll likely start to freak out.…One of the best things you can do…in order to successfully manage a project…is to provide regular in-progress reports.…Note I said reports plural.…You're going to want…to agree upon how often…you update the client,…not multiple times a day…but a useful summary email…or a written report that describes…where things are at.…The in-progress report serves a lot of purposes…to really help the client measure progress.…
Ideally you'll communicate…where the project is at.…This will help them know…the current state.…Remember you're going to want…to be able to be proactive though.…Delaying bad news…typically only makes things worse.…This doesn't mean that you call the client…every time something goes wrong.…But if something happens…that's going to throw you off schedule…or if the client is doing something…that jeopardizes their project…or the budget…make sure you communicate it.…Something I regularly have to do is…point out to clients…
Author
Richard Harrington
Released
3/2/2017- Understanding the benefits of project management
- Investigating outsourcing and partnering opportunities
- Defining project objectives
- Understand the project life cycle
- Scoping the project
- Identifying key roles
- Estimating time
- Managing projects with tools like Facebook or Basecamp
- Building a control cycle
- Managing a team
Skill Level Appropriate for all
Duration
Views
-
Introduction
-
Welcome4m 27s
-
-
1. The "Whats" and "Whys" of Project Management
-
2. Understanding Services Offered
-
Outsourcing5m 36s
-
Partnering4m 32s
-
3. Project Management Core Concepts
-
4. Scoping the Project
-
Scoping the project3m 40s
-
Refining the scope5m 28s
-
Identifying key roles2m 2s
-
The importance of sign-off2m 57s
-
-
5. Estimating Time
-
Using historical data2m 47s
-
When to pad the budget2m 20s
-
The work breakdown structure6m 34s
-
-
6. Client Communication
-
Communicating with Slack4m 50s
-
7. Project Control Cycle
-
What is a control cycle?3m 23s
-
Building a control cycle5m 10s
-
Balancing control with speed1m 56s
-
-
8. Managing Employees and Contractors
-
Time tracking2m 51s
-
Recruiting contractors4m 9s
-
Managing contractors2m 23s
-
-
9. Effective Teams
-
Corrective actions for teams1m 29s
-
10. Keeping Clients Happy
-
Being seen as a resource2m 59s
-
11. Closing Out the Project
-
When is a project done?1m 21s
-
Reconciling change orders1m 28s
-
Reconciling billing1m 58s
-
The project debrief4m 27s
-
Capturing lessons learned1m 12s
-
-
Conclusion
-
Goodbye4m 26s
-
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.
Share this video
Embed this video
Video: Using in-progress reports to communicate with clients