Join Christopher Matthew Spencer for an in-depth discussion in this video Guest arrival protocol, part of Making Money with VRBO.
- OK. Your guests are arriving today.…Did you remember to fold a point on the toilet paper?…Are the sinks and tubs dry and spot-free?…Is the chrome polished?…Did you put a chocolate on the pillow?…Make sure that everything looks amazing.…Stunning guests from the beginning means…you've made an emotional connection,…which leads to smiles and glowing reviews.…While I use digital door locks and I cherish them,…if you've agreed to meet to exchange keys,…why not offer to meet in the accommodation…and offer to show your new guests how everything works.…
It's a pleasant touch.…If you're nowhere near the property…and you're using a lockbox, a neighbor…or if you've mailed the keys in advance of the stay,…text, phone or e-mail to say hello…and ask your new guest to reach out…after a successful arrival and entry.…If you're sharing a bedroom or a sofa…arrange a time to meet with your guests.…Lock up valuables if it makes you feel more comfortable.…In a shared situation, things like beverages and food…are not labeled or restricted…
AuthorChristopher Matthew Spencer
Christopher Matthew Spencer, a successful VRBO host, first acquaints viewers with VRBO and the requirements—both in terms of mindset and property—needed to venture into the VRBO world. Then you'll learn how to prep a property, stock it with amenities that will garner 5-star reviews, and craft an attention-getting listing that covers everything from the listing headline to property descriptions and guides. The course also explores how to manage guest interactions, deal with housekeeping and maintenance, and promote listings outside of VRBO. Start watching to learn how you can profit from this great sharing economy platform.
- Evaluating whether VRBO is right for you
- Writing about and photographing the property
- Establishing a price for your VRBO rental
- Planning for ongoing maintenance
- Preparing the kitchen, bedroom(s), and other spaces
- Stocking your rental with amenities
- Scouting the competition
- Managing guest interactions, including check-in and checkout
- Working with guest feedback
- Promoting your VRBO rental
Skill Level Beginner
1. An Overview of VRBO
2. Preparing Your Property
4. Ready, Set, Go! Getting Up and Running on VRBO
5. Service Is Your Brand: Managing Guest Interactions
6. Housekeeping and Maintenance
7. Working with Guest Feedback
8. Tips for Success
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