Learn the fundamentals of a core UX research method—interviewing—that can help you better understand the needs of your users.
- Interviews are one of many UX Research methods, and are used to gather general information about users and their needs, goals, motivations, or impressions of a product. Interviews are frequently used at the beginning stages of a new product or during the beginning of a redesign period. Hi, I'm Amanda Stockwell. Welcome to this course on interviewing users. In this course, I'll introduce the uses and benefits of conducting interviews, provide an overview of how to prepare, give tips for effectively moderating your sessions, and lastly, discuss how to analyze your data.
This course is for anyone with a basic understanding of user experience who's interested in conducting interviews on their own. Let's take a look.
Amanda Stockwell explains what UX interviewing is, when UX professionals use interviews, and what kind of information you'll gather. She also takes you through how to prepare for interviews, moderate your sessions, and analyze your data. After you wrap up this course, you'll be prepared to conduct UX interviews on your own.
- What's a UX interview?
- The pros and cons of in-person and remote interviews
- Recruiting and selecting the right participants
- Planning interviews
- Crafting questions
- Conducting interviews
- Remaining neutral
- Organizing and analyzing data
- Summarizing findings