The set up of an interview can impact how comfortable you and your participant are, which impacts how much value you're able to get from a session. In this video, learn what logistical considerations you'll need to make for the smoothest interview session
- I recommend recording interviews…so that you can truly focus on the discussion.…Then later, re-listen to key points…and choose snippets to help describe key takeaways.…When it's possible,…I also like to have a teammate…observe the session and take notes.…They can focus on capturing details,…and it's good to have a backup…in case there are technical glitches with the recording.…When the note taker is physically present,…you can switch moderating and note taking to stay fresh.…It can be nice to share the management…of the logistics too.…
However, having two people present…can be a little overwhelming for participants…and is more costly to have two people travel.…So, the second person can also watch remotely.…That means they can be in the next room…or in a totally different location.…To do so, you set up a laptop…with the webcam facing the participant…and use a video conferencing tool…to share the session.…Recording also means that other teammates and stakeholders…can observe the sessions live…or watch after the fact.…
Amanda Stockwell explains what UX interviewing is, when UX professionals use interviews, and what kind of information you'll gather. She also takes you through how to prepare for interviews, moderate your sessions, and analyze your data. After you wrap up this course, you'll be prepared to conduct UX interviews on your own.
- What's a UX interview?
- The pros and cons of in-person and remote interviews
- Recruiting and selecting the right participants
- Planning interviews
- Crafting questions
- Conducting interviews
- Remaining neutral
- Organizing and analyzing data
- Summarizing findings