Join Cory Lebson for an in-depth discussion in this video Service design, part of Planning a Career in User Experience.
- While interaction designers and visual designers…both deal primarily with screen based designs…a service designers approach is a bit broader.…The service designer looks to design the entirety…of the interaction that a customer has with a company.…Those interactions could be electronic and screen based…or they could take place through the telephone…or perhaps through in person interaction with…the brand and staff.…If you live in the United States there is less of a chance…that you have heard of service design than say if you…lived in the UK.…While there are certainly a growing number of service…design jobs in the United States the prevalence of these…jobs has remained relatively limited.…
But expect to see more service design jobs over time…no matter where you live.…A service designers job is very much parallel to…that of an interaction designer.…Simply with that wider scope.…As a UX professional a service designer also seeks…to understand the needs and behaviors of the core…audience groups.…How they interact with the company currently…
In this course, UX expert Cory Lebson breaks down the sub-disciplines of user experience (the trifecta of design, research, and strategy), so you can learn about the different jobs that align with your strengths and passions. Cory helps you understand job responsibilities as well as the benefits of working full-time for a company vs. consulting or freelancing. With his guidance, you can create a more compelling resume and portfolio package and make sure that you properly brand yourself as a UX professional.
This course offers focused career advice for job seekers, tips for recruiters and employers who want to better understand UX, and a necessary framework for grad/undergrad students exploring the next step in their career. Along the way, Cory highlights training in the library to build specific UX skills.
- What is UX?
- Should you be a UX generalist or a specialist?
- Available UX career types: design, research, and strategy
- Working in-house, consulting, or freelancing
- Telling a story with a portfolio and resume
- Working with recruiters