Join Chris Nodder for an in-depth discussion in this video Managing workload, part of Making User Experience Happen as a Team.
- Many of the usability teams…I talk to, seem to have lots of work…but not the type of impact they want.…That suggests they're doing the wrong kind of work,…or at least for the wrong kind of teams.…Do you get approached by teams who want you…to usability test their finished product just before…it goes live?…Do you get developers asking you…to draw some screens for them?…Do your business partners ask you to create the graphics…for the marketing campaign they just created?…If so, and if you're actually doing that work for them,…then you're helping to perpetuate the myth…of user experience being a kind of service agency…which delivers discrete pieces of work…to teams on demand.…
I know how this happens.…We all want to be loved.…And when the user experience team isn't getting the kind…of work they really want, the early-involvement,…problem-solving type stuff, then it's easy…to accept these less impactful projects just…to make a team happy.…So that maybe they'll use you again in the future.…And undoubtedly they will use you again in the future,…
In this practical course, look at what it takes to help systemizers to empathize, and how you can best integrate with development teams, communicate the value of UX to business-oriented team members, and cultivate executive champions. Upon wrapping up this course, you'll have a better understanding of how to help your colleagues grasp the importance of user experience—which, in turn, can help make design decisions a bit easier.
- Integrating with development teams
- Owning the user experience
- UX as a brand
- Resources for teams you can't help
- Speaking from data, not opinion
- Influencing without authority
- Cultivating executive champions
- Justifying your budget