From the course: Making User Experience Happen as a Team
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Influencing without authority
From the course: Making User Experience Happen as a Team
Influencing without authority
- User experience people get put in a difficult situation on almost every project. We have something we want the team to do that's different than what they thought they'd be doing. But we can't just force them to do it. Instead, we have to persuade them that it's the right way forward. Most of thee time, if we're failing to influence a team, it's a problem with our approach. It might be that we don't know the best way to persuade people. We're scared or their potential reactions. Or we're not aware of their needs. Luckily, one thing that user experience folks tend to have is empathy. If should be relatively simple to find out what the product team wants and then show how you can provide it. You can't assume that hey share your knowledge or beliefs, so there's a big need for communication too. That means listening as much, if not more, than talking. Remember, if you're getting frustrated because they just don't get it, it may actually be that you don't understand their perspective well…
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