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Gather the pain points

Gather the pain points: UX Design: 2 Analyzing User Data
Gather the pain points: UX Design: 2 Analyzing User Data

An experience map or customer journey map highlights the areas of the current process that cause issues for your users, otherwise known as pain points. Learn how to work as a team to pull out the most important pain point issues by dot voting on the experience map observation data. You will use these pain points to determine the goals for the project.

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Skill Level Intermediate
30m 25s
Duration
113,128
Views
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Skills covered in this course
Web User Experience Web Design Web Foundations

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