Skip navigation

Gather the pain points

Gather the pain points: UX Design Techniques: Analyzing User Data
Gather the pain points: UX Design Techniques: Analyzing User Data

An experience map or customer journey map highlights the areas of the current process that cause issues for your users, otherwise known as pain points. Learn how to work as a team to pull out the most important pain point issues by dot voting on the experience map observation data. You will use these pain points to determine the goals for the project.

Resume Transcript Auto-Scroll
Skill Level Intermediate
30m 25s
Duration
25,544
Views
Show More Show Less
Skills covered in this course
Web User Experience Web Design Web Foundations

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now