From the course: Making User Experience Happen as a Team
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First say no
- If your team is spread too thinly it'll be difficult to have impact on any of your projects. Rather than working with everyone who wants your services, you're probably better off focusing on core projects that will quickly be able to demonstrate high payback. Teams get concerned when I say this. I think it's because as a discipline we're often so worried about being left out that we take on work we shouldn't be doing along with the stuff we should be. We don't have the resources to devote to each piece of work, but we see the need and we want to make everyone happy. That is, everyone but the user experience team members who are simply working 80-hour weeks. It's only when you stop doing the extra work that people and your management chain will realize how central you've been to the success of all these projects. Until project teams start complaining that you're not available your managers won't know how understaffed you truly are. It's funny, I don't see product managers having a…
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