This video discusses expert reviews and heuristics analyses, which are detailed assessments of an interface, service, or product conducted by someone trained in current user experience best practices. Expert reviews are typically a fast way to ensure that whatever your building generally follows users' expectations and industry best practices.
- [Voiceover] Expert reviews, also sometimes called heuristic analyses, are detailed assessments of an interface, service, or product conducted by someone trained in current user experience best practices. The reviewer will compare the service or interface against the best practices and make recommendations to improve based on those criteria. A traditional heuristic review requires several UX professionals to perform reviews and compare notes, though, in practice, there is usually only time for one person to perform such a detailed assessment, which is then usually called an expert review.
Expert reviews are typically a fast way to ensure that whatever you're building generally follows users' expectations and industry best practices. The only thing you need to get started is access to the interface you want to assess, and a set of heuristics, or best practices. Your company may have developed internal design guidelines and patterns to follow. To get started, consider using the 10 standard usability heuristics developed by Jacob Nielson. The Nielson Norman Group also has a detailed how-to for conducting heuristic reviews.
Smashing Mag and UX for the Masses also have great overviews to get started.
This course introduces the fundamentals of user experience research so that anyone can understand the benefits and start integrating research into their everyday design and development process. Start watching to learn how to use UX research to find the answers to the most basic questions about your customers—who, what, when, why, and how—and drive better user experiences and business outcomes.
- An overview of research methods, including usability testing, interviewing, eye tracking, surveys, and many more
- A review of the main types of research, including quantitative and qualitative, behavioral and attitudinal, and moderated vs. unmoderated
- Determining the right methodologies based on organizational environment, client type, and project stage
- Targeting the right research participants
- Crafting the right questions in the right way
- Analyzing and presenting your data