Skip navigation

Build an experience map

Build an experience map: UX Design Techniques: Analyzing User Data
Build an experience map: UX Design Techniques: Analyzing User Data

How to build an experience map or customer journey map from user data such as customer quotes, goals, actions and pain points. Learn how to work as a team to transfer site visit observations into a time-based picture of the user's task, their interactions, and the issues they face. This map is the first artifact in the design thinking process.

Resume Transcript Auto-Scroll
Skill Level Intermediate
30m 25s
Duration
13,622
Views
Show More Show Less
Skills covered in this course
Web User Experience Web Design Web Foundations

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now