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Build an experience map

Build an experience map: UX Design: 2 Analyzing User Data
Build an experience map: UX Design: 2 Analyzing User Data

How to build an experience map or customer journey map from user data such as customer quotes, goals, actions and pain points. Learn how to work as a team to transfer site visit observations into a time-based picture of the user's task, their interactions, and the issues they face. This map is the first artifact in the design thinking process.

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Skill Level Intermediate
30m 25s
Duration
110,076
Views
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Skills covered in this course
Web User Experience Web Design Web Foundations

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