Join Garrick Chow for an in-depth discussion in this video What to expect from your clients, part of Working in the On-Demand Economy.
- In addition to dealing and working with…your on-demand company, you'll of course…also be dealing with clients, the people who are interested…in the service, property, or task you'll be providing.…And in pretty much all cases, you'll be dealing…with them directly, either face-to-face, online, or both.…So what can you expect from them?…First of all, due to the online or smart phone-based nature…of most on-demand services,…you'll find that most clients will have…a basic or better level of technical competence.…So there's going to be a bit of a self-selecting…pool of customers who generally…should not be perplexed by the apps…they use to request your services.…
There's still a large number of people out there…who are either put off or just literally ignorant…of how on-demand and sharing companies work…and will instead stick to traditional businesses…for their needs, so you'll rarely come across them.…This also means you'll rarely have to teach a client…how the on-demand system works…or help them troubleshoot technical problems.…
Garrick Chow explains the basic structures of the on-demand economy and the skills and characteristics of successful on-demanders, so you can determine if on-demand work is the right fit for you. Then learn about the time commitment and expectations around pay, what the employer provides, and what one can expect from clients. Garrick then discusses tools to keep you organized, including how to best track income and expenses.
Finally, the course offers tips and tricks and a case study based on the author's firsthand experience as an Uber driver.
- Preparing to work on demand
- Managing expectations from on-demand clients
- Tracking expenses and mileage
- Optimizing your income
- Getting support online
- Case study: Becoming an Uber driver